Support Center

KYC failures are usually a quick fix. Please submit a support ticket at this link and our team will review and resolve your account issue promptly. You will be notified as soon as it's sorted out.

No, Diam.bet does not offer free coin handouts. Please do not contact support requesting free coins — our team is here to help with account and technical issues. We appreciate your understanding!

Absolutely not. Diam.bet is a legitimate social casino platform. While we can't make every customer happy in every situation, we work hard to be fair and transparent with all of our players. Our monthly average RTP is currently 96.8%, and we stand behind the integrity of our platform.

No. Diam.bet will never hold your payout without cause. The only circumstances under which a payout may be paused for review are: suspicion of duplicate accounts, using another person's account alongside your own, attempting to bypass an existing ban, or bonus abuse. Outside of these specific situations, your payout will be processed as normal.

Click on your balance or the "+" button to open the deposit popup. Choose a Gold Coins package and complete payment through our secure checkout. Your coins will be credited instantly!

Diam.bet is a social casino platform offering casino-style games for entertainment purposes. We feature over 100 slot games, original games like Mines, Coin Flip, and Crazy Shoot, all playable with our dual-currency system of Gold Coins (GC) and Sweeps Credits (SC).

Gold Coins (GC) are our free-play virtual currency used for entertainment. You can play our original games with GC at no cost.

Sweeps Credits (SC) are our promotional currency that can be redeemed for real prizes. SC can be obtained through promotions, bonuses, and as free bonuses with GC purchases.

Simply create a free account and you'll receive 5,000 Gold Coins and 0.50 Sweeps Credits as a welcome bonus. No purchase is necessary to play — you can start enjoying our games immediately after signing up.

To redeem Diam Coins (DC) for prizes you must be a verified account holder, have a minimum of 25 DC for crypto or 50 DC for bank transfer, and meet the 5× bonus wagering requirement on any bonus DC received with a purchase. Redemptions are processed via Cash App, Zelle, Chime, or bank transfer.

Redemptions are typically processed within approximately 15 minutes, though it may take longer during busy periods. First-time redemptions may require additional verification and can take slightly longer.

Redemptions may be rejected if your account is not verified, wagering requirements are not met, incorrect payment details were provided, or suspicious activity was detected. If you believe your redemption was rejected in error, email us at [email protected].

Diam.bet operates as a social casino using a sweepstakes model, which is legal in most US states. However, residents of Washington, Idaho, and other restricted jurisdictions may not be eligible to participate in the sweepstakes promotion. Please check your local laws before playing.

Yes. All slot games are provided by licensed game providers using certified Random Number Generators (RNG). Our original games also use provably fair algorithms.

All bonus Diam Coins received with a purchase require a 5× wager before they become eligible for redemption — for example, a $100 bonus requires $500 in gameplay. Wagering requirements apply to bonus DC only; purchased DC and winnings are always eligible for redemption. Unredeemed bonus funds are forfeited if you redeem before completing the wager.

Email us at [email protected] — we typically respond within 24 hours.