Support Center
We're here to help you 24/7
Frequently Asked Questions
My KYC / Verification failed — what do I do?
KYC failures are usually a quick fix. Please submit a support ticket at this link and our team will review and resolve your account issue promptly. You will be notified as soon as it's sorted out.
Do you offer free coins?
Yes. You can claim free Diam Coins every day from Daily Reward in the site menu (or at diam.bet/bonus), and by mail through our Free Entry (AMOE) program. Support can't add coins to accounts on request, so please use these options instead.
Is Diam.bet a scam?
Absolutely not. Diam.bet is a legitimate sweepstakes gaming platform. While we can't make every customer happy in every situation, we work hard to be fair and transparent with all of our players. Our monthly average RTP is currently 96.8%, and we stand behind the integrity of our platform.
Does Diam.bet hold payouts for no reason?
No. Diam.bet will never hold your payout without cause. Some redemptions need further review, such as identity verification or a first-time redemption, which is why processing can take up to 24 hours. A payout is only held beyond that if we suspect duplicate accounts, use of another person's account, an attempt to get around an existing ban, or bonus abuse.
How do I buy Gold Coins?
Click Get Coins in the header (or the + button on mobile), choose a Gold Coin package, and complete payment through our secure checkout. Every package includes free bonus Diam Coins, and your coins are credited instantly.
What is Diam.bet Casino?
Diam.bet is a sweepstakes gaming platform offering casino-style games for entertainment. We feature 100+ slot games and originals like Mines, Coin Flip, and Crazy Shoot, all played with Gold Coins (GC) and Diam Coins (DC). No purchase is necessary to play or win.
What are Gold Coins and Diam Coins?
Gold Coins (GC) are for entertainment play only. They have no cash value and can't be redeemed.
Diam Coins (DC) are sweepstakes entries that can be redeemed for prizes at 1 DC = $1.00. You get DC free from the Daily Reward, mail-in entries, and promotions, and as a free bonus with Gold Coin purchases.
How do I get started?
Create a free account and you'll receive a welcome bonus of Gold Coins and Diam Coins. No purchase is necessary to play, and you can start playing right after signing up.
How do I redeem my Diam Coins?
Open Get Coins and go to the Redeem tab. Choose a method and enter your details:
- Debit card / bank: minimum 20 DC
- Gift card: minimum 50 DC
- Crypto: minimum 50 DC
Your email must be verified, and any bonus DC received with a purchase must be played through 3× first.
How long do redemptions take?
Redemptions are processed within 1–24 hours. The time depends on whether your request needs further review, such as identity verification, a first-time redemption, or an account security check.
Why was my redemption rejected?
Redemptions may be rejected if your account is not verified, play-through requirements are not met, incorrect payment details were provided, or suspicious activity was detected. If you believe your redemption was rejected in error, email us at [email protected].
Is Diam.bet legal in my state?
Diam.bet operates as a social casino using a sweepstakes model, which is legal in most US states. However, residents of Washington, Idaho, and other restricted jurisdictions may not be eligible to participate in the sweepstakes promotion. Please check your local laws before playing.
Are the games fair?
Yes. All slot games are provided by licensed game providers using certified Random Number Generators (RNG). Our original games also use provably fair algorithms.
What are the play-through requirements?
Diam Coins can't be purchased. They are given free as a bonus with Gold Coin packages, and through the Daily Reward, mail-in entries, and promotions.
DC that comes with a Gold Coin package at face value, and DC from the Daily Reward, mail-in entries and promotions, must be played through 1× before it can be redeemed (for example, 100 DC require 100 DC of gameplay). Bonus DC received with a purchase — the first-purchase bonus, deposit-match and retention offers, and VIP tier bonuses — must be played through 3×. Winnings from play can be redeemed.
If you try to redeem before the play-through is complete, you'll see how much play-through is left.
Why are games not loading?
Games need a strong, stable internet connection. Try moving closer to your router, switching from mobile data to WiFi, or refreshing the page.
How do I contact support?
Email us at [email protected] — we typically respond within 24 hours.
Still need help?
Our support team responds within 24 hours.
Fraud & Chargeback Warning
Any user who engages in fraudulent activity — including chargebacks, payment reversals, account manipulation, or abuse of promotions — will have their personal information, IP address, and transaction records reported to the appropriate authorities in their jurisdiction. Accounts involved in fraud will be permanently banned and all pending balances forfeited. We cooperate fully with law enforcement and financial institutions.
